I usually do not post such reviews, but given the experience I have had with ServiceMaster by Quality Restoration over the past couple of weeks, I thought it was only appropriate. Upon returning to the house from a week away during the holidays, we walked in to find leaks in two of our bathrooms and attic. This was after a week of torrential rains. We first called our insurance company (State Farm) and our adjuster passed along the names of a couple restoration companies. We chose ServiceMaster and got connected to Dustin Bryant, one of the owners.
Either that day or the next, he was out assessing the entire home (not just the impacted areas) and immediately after had a crew starting on the demolition and mitigation work.
It was very comforting to hear my adjuster say that he has worked with Dustin numerous times in the past and that there has never been an issue. Pretty much told me to let ServiceMaster do what they need to do and he will work directly with them to settle everything. Dustin himself has been great – very knowledgeable and not looking to take shortcuts. He is very accessible, responsive, and has remained engaged the entire time. I will add too that his staff has also been great. Louis and Kasey were the two primary leads on the demolition – they were hardworking, polite, and very trustworthy. We had no problem letting them work at the house when we were not there.
While I hope others never have to deal with this, please be assured you will be in good hands with Servicemaster. We highly recommend.